Refund policy

1. Refund & Return Policy

Pre-order cancellations

Your Plunji Ritual System is a pre-order. You can cancel for a full refund any time before your order ships. Email hello@plunji.com with your order number and we’ll process it. No questions, no restocking fee.

Once your system ships, the return policy below applies instead.

Returns

You have 30 days from delivery.
Plunge with it. Use it daily. If it isn’t for you, send it back for a full refund.

To start a return, email hello@plunji.com with your order number. We’ll send return instructions and an address. Please don’t send anything back before contacting us — returns received without prior authorization can’t be processed.

Return shipping

Return shipping is your responsibility.

If your system arrived damaged, defective, or incorrect, we cover return shipping entirely. Email us with a photo and we’ll make it right.

Non-returnable items

Replacement Breath Stems and other consumables purchased separately are non- returnable once opened. This is a hygiene requirement. Unopened consumables in original packaging can be returned within 30 days.

Gift cards are non-returnable.

Refund timing

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 10 business days.

Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we confirmed your refund, email hello@plunji.com.

Damaged on arrival

Inspect your system when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days at hello@plunji.com with photos. We’ll send a replacement or issue a full refund, including all shipping costs.